OUR ADVICE ON CORONAVIRUS
OUR ADVICE ON CORONAVIRUS
Updated Tuesday 5 January 2021
For the safety and wellbeing of our customers and to reduce the spread of the Coronavirus we are:
- Asking you to only visit our offices by appointment only
- Asking you, if you live in a home managed by Concrete, to pay your rent online or over the phone, or speak to your support worker
- Cancelling all group sessions and carrying them out virtually where we can
- Providing support over the phone where we can
If we do need to visit you at home we will be asking you the following questions:
- Have you been advised to self-isolate?
- Do you have any of the symptoms relating to the Coronavirus:
- A high temperature – you feel hot to the touch on your chest or back?
- A new, continuous cough – this means you’ve started coughing repeatedly.
Following Government guidance, anyone who has coronavirus symptoms such as a high temperature, dry cough or shortness of breath, is advised to isolate themselves at home for seven days. Additionally, anyone who shares a home with someone who has coronavirus symptoms should also self- isolate at home for 10 days.
Self-isolation means that you must avoid contact with other people to prevent spreading the virus to others. So we will be unable to visit anyone who is self-isolating.
If you are in this situation, you must let us know if you are reporting a repair, asking for a home visit, or have one already arranged. Our staff will also ask you questions about coronavirus if you ask for a home visit and we would ask everyone to answer these questions honestly to help to reduce the spread of the virus.
We are now only completing essential repairs to homes. This means any repair which is necessary to protect the health, safety or security of the residents or the public, or where unchecked it may lead to further damage to property. Examples include gas leaks, major bursts or leaks, dangerous electrical faults or the total loss of heating and hot water and loss of the use of a toilet. We will also continue with essential safety checks in homes, such as gas boiler checks.
We are carrying out emergency repairs, urgent jobs and routine jobs
An emergency is a situation that may be classified as a repair which compromises the health, safety or security of the resident or the public, or may lead to further damage to property, e.g. flooding caused by a burst pipe.
Urgent jobs are situations that may cause inconvenience but pose no actual immediate danger to a person or property.
Routine jobs are situations which may cause a minor inconvenience but doesn’t pose a risk to you, other people or property, or which will not lead to further expenditure if delayed.
We are following government advice which is now to avoid all unnecessary face-to-face contact by reducing the number of home visits and only working in COVID-secure environments.
We have plans in place to help us continue providing essential services in the event of a range of emergency situations. If large numbers of staff cannot work as they are unwell we may need to further cut back services for a time while we focus on more urgent work.
We have invested in technology which means that many staff can work from home and, to comply with government advice, we are now asking all employees who can work from home to do so. These staff will continue working and providing services as normal.
We understand that this is a very unusual situation and that there may be all kinds of issues affecting peoples’ situation and we may have to be flexible in response to unexpected events.
If you are sick or cannot work or have other issues affecting your ability to pay your rent, please contact us to discuss the best way of managing this situation until things return to normal.
If you are concerned that your housing situation is at risk, for whatever reason, we can help. If you have a support worker give them a call, if you don’t have a support worker call us on 0330 094 5558 or email firstname.lastname@example.org
If your situation changes in any way, whether it is because you are self-isolating, you have contracted the coronavirus or for any other health or non-health related reasons we can still support and help you. Just call us on 0330 094 5558 or email email@example.com