At Concrete, we’re proud of our staff and volunteers who work hard to make homelessness history every single day.
Housing Support Coach Amy joined us in 2020 as a volunteer at our Young Person’s Service while studying Criminology at Keele University.
She wanted to become a Probation Officer, but after volunteering for just two weeks, she realised how much she enjoyed working with young people in the homelessness sector.
Amy worked hard and is now a full-time Housing Support Coach for our Young Person’s Service. This week, she shared her career journey with us and offered advice for anyone wanting to work in the homelessness sector.
Amy said: “I originally volunteered to gain experience in a challenging environment because I wanted to become a Probation Officer.
“After about two weeks, I realised how much I enjoyed the role. I loved working with young people.”
Our Young Person’s Service supports over 40 young people in Stoke-on-Trent, including care leavers. Many have had difficult starts in life and experienced lots of change and uncertainty. At Concrete, we’re here to break that cycle of uncertainty and help people build a more concrete future.
Housing Support Coaches work with external agencies and partners to support our younger customers. Amy supports customers by helping them develop the skills they need to move on and live independently.
She said: “No two days are ever the same, but my favourite part of the job is definitely the little wins that you get with each customer.
“Working in the homelessness sector can be challenging, but it’s really rewarding when you help someone achieve something.
“I especially love working with young people. With the right support, they can do absolutely amazing things.
“I think it’s so important to work with young people because they really are the future. We need to provide them with the skills they need to not only live, but thrive.
“The advice I’d give to somebody wanting to work in this sector would be to have patience and resilience.
“Enjoy what you do and look for the little wins every single day!”