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Rewarding careers in the homelessness sector!

Rewarding careers in the homelessness sector!

This week our team have opened up about their roles at Concrete to highlight how rewarding a career in the homelessness sector can be.

At Concrete, we’re on a mission to make homelessness history – but we couldn’t do that without our passionate and dedicated staff.

They support customers in so many different ways, giving them safe places to stay with tailored support, all while helping them work towards a new chapter.

Deputy manager Modupe, also known as Mo, joined Concrete last year. She worked for us on a part-time relief basis before becoming a tenancy sustainment officer (TSO). TSO’s work across the community, supporting customers living in our homes across the community.

Looking for a new challenge and keen to take the next step, Mo progressed and became deputy manager at our 24/7 female supported accommodation service, late last year. Here she helps lead the service, works with partner agencies and makes sure staff are well-equipped to deliver high-quality support to the women living there.

“A typical day in the homelessness sector is always unpredictable, so it’s never boring,” said Mo.

“The work that we do as a team is challenging, interesting and most of all rewarding. You are learning all the time and developing so many skills.

“I love my role because it challenges me on a comprehensive level. It forces me to reflect on myself – my own biases and flaws. It helps me grow as a person while working to positively impact other people’s lives.

“I am doing what I love and what I am passionate about. I’m demonstrating love and care for everyone – sometimes in the most challenging circumstances.

“At Concrete’s female service, we take in the most complex cases. It gives me so much pride to know that we can still help when others feel like they can’t.”

Mo started her career on a part-time basis, which she said was a ‘great opportunity.’

She explained: “I was working in another full-time role so relief work gave me the chance to dip my toe into the homelessness sector and see what it would be like to work within it.

“Straightaway I felt like I wanted more. I wanted to be able to do more. You’re working with people and it’s very hard to walk into their lives and then back out again. You want to stay for the journey and see how they progress.

“Working at Concrete, you get to know customers really well. You want to see them change their lives and be happy.”

Service Manager Dean also joined us last year. Dean started his homelessness sector career as a team leader for our Tenancy Sustainment service.

The service supports customers living in our properties across the city, making sure they can maintain their tenancy and stay in their homes, preventing homelessness. Now Dean is Service Manager for Community Housing, overseeing all of our community housing across the city.

He said: “The best part of my job is making sure that our customers are housed, especially when they’re coming to us from the streets.

“It’s about making sure they have somewhere safe and secure to call home, because housing is a right, not a privilege.

“It’s incredible to be part of that bigger picture by doing my own little bit.”

Want to help us make homelessness history? Click here to check out all of our current vacancies.

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