Concrete is a trading name of Honeycomb Charitable Services Limited. Registered Charity No. 701376 A Company Limited by Guarantee Registered in England & Wales No. 0235 7520. 308 London Road, Stoke-on-Trent, ST4 5AB
YOUR DATA – YOUR RULES!
You deserve to have a say on what happens with your information. We’ll only ever ask you for your information that we absolutely need in order to help you or improve our services, and we’ll never sell it – that’s a promise.
We keep your information secure by using physical, electronic and operational procedures.
WHAT INFORMATION WE COLLECT
The information that we collect will depend on how you interact with us. If you’re browsing our website, we’ll only collect your IP address and any cookies that you allow.
However, if you complete one of our online forms, we will typically collect your:
HOW WE COLLECT THIS INFORMATION
HOW WE USE YOUR INFORMATION
Not knowing what data an organisation holds about you can be worrying, and that’s why we only collect your contact details for very specific reasons, for example:
If you’ve completed one of our contact forms, we’ll use your information to get in touch with you so we can discuss your enquiry.
If you’ve applied for a home or service using one of our website forms, we’ll use your information to process your application.
If you’re a current customer, or applying for a service, we might use your information to update our systems, and make sure we have the most up-to-date and correct information on you.
If you’ve completed one of our online forms, (in particular our complaint form), we’ll use your information to help us improve the services we offer.
We also record phone calls to our customer experience team. This helps us to improve our customer service, make sure we’re delivering the best possible service and for security purposes.
If you’ve signed up for more information from us, we’ll only ever send you information that relates to what you signed up for, such as our email newsletter, We will never send you marketing communication that you haven’t signed up for.
This includes Facebook, Twitter, Linked In, YouTube and Instagram, for example, responding to your comment and messages.
We’ll use your information, such as your IP address and cookies, to improve our website and help us make it as easy to use as possible for you.
We’ll use your information to help protect the safety and security of our customers, staff, systems, services and buildings. For example helping to investigate and deter fraud, complaints and other illegal activities. We will only do this when we have a legitimate business interest and/or a legal obligation.
Where required, we’ll use your information to make sure we’re meeting our legal obligations and adhering to our policies and procedures. For example, sharing information with the police to carry out an investigation, or making sure we are complying with legal rulings to protect our customers from ASB.
…we will never use your information for anything other than what you’d expect us to do with it.
We’ll never sell your information to other organisations – that’s a promise!
WHO WE SHARE YOUR INFORMATION WITH
Your information belongs to you, and that’s why we will never sell it.
We will never share your personal information with other organisations without your consent, unless it’s for a legitimate business reason that’s required by law or another legal process.
We share your information with third party suppliers when they are carrying out work or a service on our behalf. For example, we will share your address with our third party repair contractor Novus to carry out repairs to your property on our behalf.
As outlined above, we will share your information when required by law to protect the safety and security of our customers, staff, systems, services and buildings, or to make sure we’re meeting our legal obligations and adhering to our policies and procedures.
HOW LONG DO WE KEEP YOUR INFORMATION?
Our data protection policy means that we only keep your information for as long as we need it to provide you with the service(s) you’ve requested from us, to comply with any legal obligations that require us to keep your information, or for legitimate business interests.
You can request a copy of our data protection policy by emailing [email protected]
If you complete one of our website forms, the information is stored on our secure website for a maximum of 1 month before we delete it. If this is an enquiry and you do not use our service, or sign up for future updates, we will no longer hold on to your data. If you become a customer, or start to use one of our services, your data will be held on our customer database.
MARKETING
We will never send you marketing information (e.g. leaflets, newsletters, other Honeycomb Group services that might be useful to you) unless you have explicitly signed up for them.
If you change your mind, the emails we send to you have an ‘unsubscribe’ button, which you can press to stop receiving the marketing information you requested.
We might rely on third parties to help us manage our marketing communications. When we do this, the third party will be under contract and won’t be allowed to use this information for their marketing purpose, unless you agree to do so.
YOUR RIGHTS
You have certain rights over your personal information that we hold, including:
You’re entitled to:
You can request a copy of your personal data, the purposes for which it is being processed and to who it may be disclosed to. This will be processed within 30 days.
You may apply to rectify, block, erase or destroy your data if you think it is inaccurate or contains an opinion which is based on the inaccurate data.
You can demand we delete or destroy your data on various grounds, including where retaining the data is no longer necessary.
In some cases, you can demand that we stop further processing of your data.
Where technically possible, you have the right to ask us for your personal data in a ‘machine-readable format’ and to have it transmitted to another controller.
COMPLAINTS
Sometimes we don’t get things right the first time. If so, we want to hear about it so we can put things right.
To make a complaint visit our get in touch page, where you can send us a complaint using our online form, or by phone or email.
If you have a concern with how we’re handling your information, you can contact the ICO (information Commissioner’s Officer): https://ico.org.uk/concerns/handling/
The ICO is an independent authority which aims to protect your data privacy and promote openness by organisations.
HOW TO OPT OUT
Your information, your rules. If you’ve changed your mind and don’t want to hear form us anymore, just email [email protected]
OUR COOKIE POLICY
Your information, your rules. If you’ve changed your mind and don’t want to hear form us anymore, just email [email protected]
We collect cookies from users who use our website. A cookie is a small text file stored on your computer which allows our website to function better. You are welcome to set your internet browser to reject cookies, but it might affect your experience on our website.
Concrete is a trading name of Honeycomb Charitable Services Limited. Registered Charity No. 701376 A Company Limited by Guarantee Registered in England & Wales No. 0235 7520. 308 London Road, Stoke-on-Trent, ST4 5AB
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